We aim to provide the best possible service to our patients and hope you will feel that we achieve that aim. The care of your health is a partnership between yourself and the Primary Health Care Team. The success of that partnership depends on an understanding of each other’s needs and co-operation between us.
Our responsibility to you:
• You will be greeted courteously.
• You have a right to confidentiality.
• You have the right to see your medical records subject to the limitations of the law.
• You will be seen the same day if your problem is urgent.
• You will be informed if there will be a delay of more than 20 minutes for your appointment.
• You will be referred to a consultant when your GP thinks it necessary.
• You will be given the result of any test or investigation on request or at your next appointment.
• Your repeat prescription will be ready for collection within 2 working days of your request.
• Your suggestions and comments about the services offered will be considered sympathetically and any complaint dealt with quickly.
Your responsibility to us:
• Please treat all surgery staff with the same respect – we are all just doing our job.
• Do not ask for information about anyone other than yourself.
• Tell us of any change of name or address, so that our records are accurate.
• Only request an urgent appointment if appropriate.
• Home visits should only be requested if you are really too ill to attend surgery, and night visits should be for emergencies only.
• Please cancel your appointment if you are unable to attend
• Please be punctual, but be prepared to wait if your own consultation is delayed by an unexpected emergency
• Please allow sufficient time for your consultant’s letter or the results of any tests to reach us.
• Use the tear off slip to request your repeat prescription whenever possible. Please attend for review, when asked, before your next prescription is due
• Do let us know whenever you feel we have not met our responsibility to you.
• We would, of course, be pleased to hear when you feel praise is due as well.